11th's Commitment

11th Responsible Gaming – Play Safe, Live Balanced

At 11th, the fun of gaming should always go hand in hand with responsibility. We provide guides, self-control tools, and support resources to help every member in Malaysia enjoy a healthy, balanced gaming experience.

FAQ

Our Policy

11th's Commitment to Responsible Gaming

11th believes online entertainment should bring joy, not stress or financial hardship. We have built a comprehensive responsible gaming framework specifically for our members in Malaysia. Every feature and policy we implement is designed to protect member well-being at every level. We work continuously to keep our gaming environment safe, transparent, and enjoyable. Social responsibility is at the core of how 11th operates every day.

Member Protection

The safety and well-being of every 11th member is our top priority. We provide the tools and resources needed to help members make smart, responsible gaming decisions.

Full Transparency

11th operates with full transparency across all aspects of our service. Members are always given clear information about gaming risks and how to manage their activity responsibly.

Ongoing Support

The 11th support team is ready to assist any member who needs guidance or is struggling with their gaming habits. We're here for anyone who needs help, no conditions attached.

Know the Signs

Warning Signs of Risky Gaming Behaviour

Gaming is healthy when it stays purely as entertainment — not a necessity or an escape from problems. It's important to recognise the early signs that your gaming habits may have crossed a safe boundary. Catching these signs early lets you take proactive steps before things become a more serious issue. 11th encourages every member to do regular, honest self-checks on how they play.

Using money set aside for daily essentials — such as rent or food — to fund your gaming.
Finding it difficult to stop playing even when you intended to.
Hiding gaming activity or the amount spent from family members.
Feeling anxious, irritable, or stressed when you are unable to play.
Borrowing money or selling assets to fund your gaming.

Responsible gaming environment on the 11th Malaysia platform

Practical Guide

How to Set Your Play Time and Budget Limits

Planning your gaming sessions in advance is key to an enjoyable and controlled experience. Setting clear limits before you start helps you stay in control without relying on external restrictions. 11th recommends every member make this personal discipline a routine before each session.

Play Time Limit

Decide how long you plan to play before starting your session — for example, no more than 60 minutes a day. Use your phone's alarm or timer as a reminder when your set time is nearly up. When time is up, stop completely regardless of whether you're winning or losing. Taking a break of at least a few hours before starting a new session keeps your mind fresh and objective. This approach ensures gaming stays a relaxed pastime rather than something that takes over your free time.

Financial Budget Limit

Set an amount you're comfortable spending per session or per week, and treat it as a regular entertainment expense — just like catching a movie or dining out. Never dip into your emergency savings or money earmarked for bills and necessities. Once you hit your budget limit, stop your session immediately, no exceptions. Avoid chasing losses, as it's one of the most dangerous habits in gaming. With solid financial discipline, you can enjoy 11th without any stress or worry.

Self-Control Tools

Self-Control Features Available at 11th

11th offers a range of self-control options to help members manage their gaming experience more effectively. These features are designed to empower members to stay in full control of their gaming habits. We encourage all members to make use of these tools proactively — not just when a problem has already arisen.

Deposit Limit

Members can set daily, weekly, or monthly deposit limits to control how much money enters their gaming account. These limits act as an automatic safety barrier, keeping your spending within boundaries you define yourself. Lowering your deposit limit is a smart first step for anyone looking to play more carefully and responsibly.

Gaming Break (Cooling-Off)

If you feel the need to step away from gaming for a while, our cooling-off feature lets you temporarily suspend access to your account. This break gives your mind and emotions time to reset without any pressure to keep playing. It's a great option for anyone who wants to pause without permanently closing their account.

Self-Exclusion

For members who need a more serious step, self-exclusion lets you close access to your account for an extended period. It's a bold, responsible decision that reflects your commitment to your own well-being. To get help or learn more about this option, please contact the 11th support team through our official channels.

Child Safety

Minor Protection

11th takes seriously its responsibility to ensure our platform remains inaccessible to anyone under 18. Our registration process requires strict age verification for every new member, and we continuously monitor for any attempts to circumvent this. Parents and guardians in Malaysia are encouraged to use parental control software on shared devices to prevent unauthorised access. If you suspect an underage individual has registered or is using a 11th account, please report it to our team immediately so appropriate action can be taken. We also encourage open conversations between parents and children about the risks of online gambling as part of responsible digital education. 11th's commitment to minor protection is absolute and non-negotiable under any circumstances.

Healthy Lifestyle

Maintaining Life Balance While Gaming

Online gaming should make up just a small part of a balanced, fulfilling lifestyle — not become the central focus of your daily life. 11th encourages all members to maintain healthy relationships with family, friends, and activities outside of gaming. Striking that balance between online entertainment and real life is key to long-term well-being.

Prioritise Family

Spend quality time with your loved ones and don't let gaming get in the way of family moments.

Stay Physically Active

Make regular exercise or physical activity part of your routine to keep both your mental and physical health in good shape.

Stay Focused on Your Career

Always keep your work and career responsibilities as your top priority, and treat gaming as something you do only in your free time.

Look After Your Mental Health

Don't use gaming as an escape from stress or emotional problems. Reach out to people you trust whenever you need support.

Help & Support

Getting Professional Help When You Need It

Asking for help is a sign of strength, not weakness. If you or someone you know is showing signs of gambling addiction, it's important to seek professional support as soon as possible. 11th sincerely encourages members not to feel ashamed or afraid to acknowledge their need for professional help.

National Support Hotline

Malaysia offers several support lines for those struggling with gambling-related issues, including Talian Kasih 15999, which operates around the clock and provides free counselling services. You can also reach out to Yayasan Kebajikan Negara or your nearest public health clinic for a referral to a qualified counsellor or psychologist. Don't wait until things feel overwhelming before asking for help — early intervention leads to significantly better and faster outcomes. Professional support is available not just for the individual involved, but also for family members and loved ones who are affected. 11th is always ready to refer members to appropriate support resources upon request.

Self-Assessment Test

Ask yourself the following questions honestly: Do you often think about gambling even when you're doing something else? Have you ever lied to others about your gaming activity? Do you gamble to escape feelings of sadness, stress, or boredom? If you answered yes to any of these, it may be time to talk to someone who can help. An honest self-assessment is the most important first step on the road to recovery and a healthier, more balanced life.