11th Privacy Policy — Our Commitment to Your Data
Last updated: January 2026. This document describes how 11th collects, uses, and protects the personal information of Malaysian users.
Information Collected by the Platform
When you register and use the 11th platform, we collect several types of information to enable our services to function properly and securely. This information is collected directly from you during registration, ongoing use, and interactions with customer support.
Account Information
Including username, mobile number, password (stored in encrypted form), date of birth, and other profile details required for identity verification. This information is used to verify your account and ensure that only authorised users can access the service.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser version, IP address, and device identifiers. This data is used to detect suspicious access, optimise the user experience, and ensure platform compatibility across the various devices used by Malaysian users.
Payment Information
All transactions are processed in Malaysian Ringgit (RM / MYR). We retain transaction records such as dates, amounts, payment methods, and transaction statuses. Full bank account numbers or card details are not stored directly by 11th — payment processing is handled by accredited payment providers that comply with industry security standards.
Usage Data
We log in-platform activity such as games played, bets placed, session duration, and navigation actions. This data is used to improve the user experience, detect technical issues, and ensure fair gameplay.
How We Use Your Information
11th uses collected information for clearly defined and limited purposes. We do not sell users' personal data to any third party for marketing or commercial gain.
Information is used to:
- Verifying user identity during registration and login.
- Processing deposits and withdrawals in Malaysian Ringgit (RM).
- Providing effective and responsive customer support.
- Detecting and preventing fraudulent activity, money laundering, or platform abuse.
- Sending account-related notifications, transaction updates, and relevant promotions.
- Complying with applicable legal and regulatory obligations.
- Improving platform features and functionality based on real usage patterns.
Cookies & Tracking Technologies
The 11th platform uses cookies and similar tracking technologies to enhance your experience and ensure certain features function correctly. Cookies are small data files stored on your device when you browse our platform.
Types of Cookies Used
- Session Cookies — Keeping you logged in throughout your active session and storing temporary preferences during use.
- Functional Cookies — Saving your language settings, game preferences, and display options so you don't have to reconfigure them each time.
- Analytics Cookies — Collecting aggregated data on how users interact with the platform for internal improvement purposes. This data does not personally identify any individual.
- Security Cookies — Helping detect suspicious login activity and protecting your account from unauthorised access.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality. Continued use of the 11th platform is considered consent to the use of cookies as described above.
Data Storage & Security
11th takes the protection of user personal data seriously. All collected information is stored on servers secured with SSL encryption during data transfer, along with strict access controls to prevent unauthorised disclosure.
User passwords are never stored in readable form — they are processed through a one-way hashing algorithm, ensuring that even our internal systems cannot view your original password.
Transaction data and account records are retained for as long as required to fulfil legal and audit obligations, or until the account is closed and the data retention period has lapsed. After that period, data is securely deleted in accordance with established procedures.
While we take reasonable steps to protect your data, no system can guarantee absolute security. We encourage users to set strong, unique passwords and report any suspicious activity to our support team.
User Rights & Third-Party Sharing
Rights of Access, Rectification & Deletion
As an 11th platform user, you have the following rights regarding your personal data:
- Right of Access — You can request a copy of the personal data we hold on your account by reaching out to our support team.
- Right of Rectification — If any information we hold about you is inaccurate or outdated, you can request a correction through your account settings or by contacting support.
- Right to Erasure — You may request account closure and deletion of your personal data, subject to legal retention obligations that may require us to retain certain records for a specified period.
Third-Party Sharing
11th does not sell or rent users' personal data. However, we may share necessary information with:
- Accredited payment processing providers for handling deposit and withdrawal transactions in RM.
- Regulatory authorities or law enforcement agencies when required to do so by law or court order.
- Technical service providers that assist in operating the platform, bound by strict confidentiality agreements.
All third parties we work with are contractually bound to protect shared data and use it only for permitted purposes.
Privacy Policy Updates
11th reserves the right to update this privacy policy at any time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after changes take effect constitutes acceptance of the revised policy. For any queries regarding your data privacy, please contact us at: [email protected]